To start a return, email us at firstname.lastname@example.org
We are happy to accept pre-approved returns, only if the return request is submitted within 14 days of receiving your order. Returns that are made without pre-approval from a Trixxi representative are ineligible for refund or store credit. Please contact your sales representative directly, otherwise you can email email@example.com with your claim information and a representative will be in touch within 48 hours.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase when starting your return request. We will not accept your items for credit or refund without a return authorization.
If your return authorization is accepted, please use the provided return shipping label, and pre-existing packaging to send your package back. Items sent back to us without first requesting a return authorization will not be accepted. We will not accept your items for credit or refund without a return authorization for every item you are requesting to send back. We cannot accept returns on items purchased from third party vendors, or e-gift cards. Sale items can be exchanged for credit only.
You can always contact us with any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All claims for damages/missing items must be made within 14 days of receiving your order. Any style that is being returned that is not damaged or defected must be shipped back at the customer’s cost and a $3 per garment re-stock fee will be deducted from the store credit.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, items purchased from third party vendors, or e-gift cards.
The fastest way to ensure you get what you want is to return the item you have with in 14 days of receiving your item, and request an return authorization. Once the return is accepted, make a separate purchase for the new item using your credit. Sale items can be exchanged for credit only.
If you choose not to do Trixxi Credit, once we receive your return with in the 14 days postmark, please allow 3-4 business days for your return to be processed at our warehouse and then 5-10 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way. We don't have control over 3rd party payment return processing times, please reach out to the borrower directly.
**Temporary COVID-19 update - For the health and safety of our team, we only have a small and very limited team on-site. We will process all returns as quickly as possible, but there may be delays due to limited staffing.