Trixxi Refund Return Policy

1. Locate Your Order #

Locate your email receipt to find your order number. From the Order Details page, click START A RETURN OR EXCHANGE or go to the link below for our return center.

https://trixxiclothing.myshopify.com/apps/redo/returns-portal

2. Select Your Items

Locate the items you wish to return or exchange. If the item was a gift, check the Gift box to receive an e-gift card for the refund. If you are returning an item, make sure to get a return authorization confirmation before sending anyhting back our way.

3. Get your return label.

Print your label. We’ll send you an email with your return tracking number once its in route.

1.Locate Your Order #

Locate your email receipt to find your order number. From the Order Details page, click START A RETURN OR EXCHANGE or go to the link below for our return center.

https://trixxiclothing.myshopify.com/apps/redo/returns-portal

2. Select Your Items

Locate the items you wish to return or exchange. If the item was a gift, check the Gift box to receive an e-gift card for the refund. If you are returning an item, make sure to get a return authorization confirmation before sending anyhting back our way.

3. Get your return label.

Print your label. We’ll send you an email with your return tracking number once its in route.

4. Pack Your Items

If your return authorization is accepted, please use the provided return shipping label, and pre-existing packaging to send your items back with all the original tags in un-used condition.

5. Drop Off Your Return

Attached your label to the outside. Take your return to any USPS facility or schedule a pickup at www.usps.com.

6. Get Instant Credit Or Refund

You will be issued a Trixxi Credit to use right away in the gift card field at checkout for a new item. If you choose to use it, your purchase will ship right away, even if you haven't completed your return yet. Or wait one to two weeks to get a cash refund after we process your return.

4. Pack Your Items

If your return authorization is accepted, please use the provided return shipping label, and pre-existing packaging to send your items back with all the original tags in un-used condition.

5. Drop Off Your Return

Attached your label to the outside. Take your return to any USPS facility or schedule a pickup at www.usps.com.

6. Get Instant Credit Or Refund

You will be issued a Trixxi Credit to use right away in the gift card field at checkout for a new item. If you choose to use it, your purchase will ship right away, even if you haven't completed your return yet. Or wait one to two weeks to get a cash refund after we process your return.

REFUND POLICY

Returns Process

To start a return, CLICK HERE.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase when starting your return request. We will not accept your items for credit or refund without a return authorization. Sale items can be exchanged for credit only with in the 14 day return period.

Once you request a return authorization in the link above, you will be issued a Trixxi Credit to use right away in the gift card field at checkout for a new item. If you choose to use it, your purchase will ship right away, even if you haven't completed your return yet. Or wait one to two weeks to get a cash refund after we process your return. Instant Trixxi Credit comes with no strings attached: any unused portion of your voucher will be refunded after receiving your items in our warehouse.

If your return authorization is accepted, please use the provided return shipping label, and pre-existing packaging to send your package back. Items sent back to us without first requesting a return authorization will not be accepted. We will not accept your items for credit or refund without a return authorization for every item you are requesting to send back.

We cannot accept returns on sale items, items purchased from third party vendors, or e-gift cards. Sale items can be exchanged for credit only with in the 14 day return period.

You can always contact us with any return question on our chat support.

Damages and Issues

Please inspect your order upon reception and contact us immediately in the chat support if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items, items purchased from third party vendors, or e-gift cards.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have with in 14 days of receiving your item, and request Trixxi Credit. Once the return is accepted, make a separate purchase for the new item using your credit. Sale items can be exchanged for credit only.

We only allow for one round of exchanges for an item for free. If you make an exchange for an item and want to exchange it for a 2nd time, we can accomodate the exchange but at you are responsible to cover the 2nd return and new item shipping cost to you.

Refunds

If you choose not to do Trixxi Credit, once we receive your return with in the 14 days postmark, please allow 3-4 business days for your return to be processed at our warehouse and then 5-10 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way. We don't have control over 3rd party payment return processing times, please reach out to the borrower directly.

Returns Process

To start a return, CLICK HERE.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase when starting your return request. We will not accept your items for credit or refund without a return authorization.

Once you request a return authorization in the link above, you will be issued a Trixxi Credit to use right away in the gift card field at checkout for a new item. If you choose to use it, your purchase will ship right away, even if you haven't completed your return yet. Or wait one to two weeks to get a cash refund after we process your return. Instant Trixxi Credit comes with no strings attached: any unused portion of your voucher will be refunded after receiving your items in our warehouse.

If your return authorization is accepted, please use the provided return shipping label, and pre-existing packaging to send your package back. Items sent back to us without first requesting a return authorization will not be accepted. We will not accept your items for credit or refund without a return authorization for every item you are requesting to send back. We cannot accept returns on sale items, items purchased from third party vendors, or e-gift cards. Sale items can be exchanged for credit only.

You can always contact us with any return question on our chat support.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, items purchased from third party vendors, or e-gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have with in 10 days of receiving your item, and request Trixxi Credit. Once the return is accepted, make a separate purchase for the new item using your credit. Sale items can be exchanged for credit only.

We only allow for one round of exchanges for an item for free. If you make an exchange for an item and want to exchange it for a 2nd time, we can accomodate the exchange but at you are responsible to cover the 2nd return and new item shipping cost to you.

Refunds

If you choose not to do Trixxi Credit, once we receive your return with in the 10 days postmark, please allow 3-4 business days for your return to be processed at our warehouse and then 5-10 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way. We don't have control over 3rd party payment return processing times, please reach out to the borrower directly.

**Temporary COVID-19 update - For the health and safety of our team, we only have a small and very limited team on-site. We will process all returns as quickly as possible, but there may be delays due to limited staffing.