SHIPPING POLICY


How much does shipping cost?

We offer free U.S. shipping on all orders using standard insured shipping through United States Postal Service.

Method Cost Expected Arrival

Free Standard

Free

5-10 business days (continental U.S.)

2-4 weeks Hawaii + Alaska

Ground

$5.00

3-7 business days

Expedited

$15.00

3-5 business days

Express

$20.00

2 business days

Next Day

$35.00

1 business day

How fast is your shipping?

Most of our orders are shipped within 2 business days of purchase from our Los Angeles warehouse, pending availability, and check out credit verification. Once your order is shipped, we estimate your order arrival to you with in 3-10 business days of its ship date, or 2-4 weeks if you are located in Hawaii or Alaska.

If you want your item(s) sooner and are within the U.S., please select an expedited shipping option for additional purchase. Shipping times may vary, but we do our best to get you your order as quickly as possible. Any additional shipping costs are nonrefundable.

We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery.

**Temporary COVID-19 update **

For the health and safety of our team, we only have a small and very limited team on-site. We will process all returns as quickly as possible, but there may be delays due to limited staffing.

Do you offer overnight shipping?

Yes! We offer overnight shipping for orders within the U.S. You can select Next Day air for $35.00 USD at checkout. See the chart below for the delivery information. This shipping cost is nonrefundable. We do not ship in the weekends or U.S. holidays, and we do not offer Saturday delivery.
 
Method Cost Expected Arrival

Free Standard

Free

5-10 business days (continental U.S.)

2-4 weeks Hawaii + Alaska

Ground

$5.00

3-7 business days

Expedited

$15.00

3-5 business days

Express

$20.00

2 business days

Next Day

$35.00

1 business day

Do you ship to PO boxes?

We ship to PO boxes, military APO, FPO, and DPO destinations. Please select the PO Box checkbox in the address section during your checkout.

Are taxes included in my order total?

Taxes are calculated on the items ordered, your shipment destination, and the value of your purchase, which are added to your order total in the shopping cart checkout. Taxes are nonrefundable. If you have any other questions about taxes collected, let Customer Care know.

If an order is shipped separately, will there be double shipping charge?

No, we will ship both order under the same checkout and you will not be charged twice for separate packages.
 

How can I edit my shipping address?

If your order is shipping to an incorrect address, please contact Customer Care right away. We will do our best to make the adjustment before your order has shipped from our warehouse.

My package is lost!?

Package theft is a real thing, and it sucks, we are sorry this happened! If your package has been lost in transit, please reach out to Customer Care right away.

What precautions will be taken for safe shipping?

Following Cal/OSHA and CDC guidelines, we will continue to practice social distancing by minimizing the number of employees we have in our facilities at a given time, maintaining 6 feet between workstations, and dividing team members for breaks. We are also following recommended precautions for use of personal protective equipment, cleaning, hygiene, and screening. Contact us for more info on the best practices we are implementing.

I’ve moved since I ordered this. Can I change my shipping address?

Email us at hello@trixxi.com and we can update your address.